Shipping policy
At ARRAYED, we aim to provide a smooth, transparent, and reliable shopping experience. Please read this Shipping Policy carefully before placing an order.
1. PREPAID ORDERS ONLY
ARRAYED currently accepts prepaid orders only.
Cash on Delivery (COD) is not available.
All orders must be paid for in full at the time of checkout using the available secure online payment methods. Orders will be processed only after successful payment confirmation.
2. ORDER PROCESSING
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
During new product launches, limited-edition drops, sales, promotional periods, or periods of high order volume, order processing may take longer than usual. In such cases, we will make reasonable efforts to dispatch your order as soon as possible.
3. SHIPPING & DELIVERY
Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your delivery location and courier service availability.
Delivery timelines are estimates and may vary based on factors including:
- Delivery location
- Courier partner operations
- Weather conditions
- Public holidays
- High order volumes
- Transportation or operational disruptions
- Other circumstances beyond our reasonable control
ARRAYED cannot guarantee an exact delivery date.
4. SHIPPING CHARGES
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Free shipping, where applicable, may be offered on selected products, orders, or promotional campaigns. ARRAYED reserves the right to introduce, modify, or withdraw shipping charges and promotional shipping offers at its discretion.
5. ORDER TRACKING
Once your order has been dispatched, tracking information will be shared with you through the contact details provided at the time of checkout, where available.
Please allow some time for the tracking information to become active after receiving your dispatch confirmation.
6. ACCURATE SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address, contact number, and other required information while placing an order.
ARRAYED will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error in your delivery details, please contact us as soon as possible. Changes may not be possible once the order has been processed or dispatched.
7. DELIVERY DELAYS
While we work with reliable shipping partners, unexpected delays may occasionally occur.
ARRAYED is not responsible for delivery delays caused by courier partners, weather conditions, natural events, public holidays, transportation disruptions, incorrect address details, or other circumstances beyond our reasonable control.
However, we will make reasonable efforts to assist you in tracking your order and resolving any delivery-related concerns.
8. OPEN BOX DELIVERY
To provide a more transparent and secure delivery experience, ARRAYED may offer Open Box Delivery for eligible orders and serviceable locations, where supported by our delivery partner.
Where Open Box Delivery is available, the customer will be allowed to inspect the product package in the presence of the delivery partner before confirming acceptance of the order.
Customers are requested to carefully check the product for any visible damage, missing items, incorrect items, or visible manufacturing defects at the time of delivery.
If the product is found to be visibly damaged, defective, incorrect, or incomplete during the Open Box Delivery inspection, the customer should immediately inform the delivery partner and refuse acceptance of the order, where applicable. The issue should also be reported to ARRAYED as soon as possible.
Once an eligible Open Box Delivery order has been inspected and accepted by the customer, claims relating to visible external damage, missing items, incorrect items, or defects that could reasonably have been identified during the delivery inspection may not be accepted, subject to applicable law and our Return/Refund Policy.
Open Box Delivery availability may vary depending on the delivery location, courier partner, and service availability.
9. LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives visibly damaged, please contact us as soon as possible with your order number and relevant details.
Where required, we may request photographs or other information to help us investigate the issue with the shipping partner.
We will make reasonable efforts to assist in resolving the matter in accordance with the applicable policies and circumstances.
10. CONTACT US
If you have any questions regarding your order, shipping, or delivery, please contact us at:
Brand: ARRAYED
Website: arrayed.in
Email: [arrayed.in@gmail.com]