Refund policy

At ARRAYED, we aim to maintain a transparent and fair shopping experience. To help customers inspect their orders before acceptance, eligible orders may be delivered through Open Box Delivery, where supported by the delivery partner and available for the customer's location.

Please read this policy carefully before placing an order.

1. OPEN BOX DELIVERY INSPECTION

Where Open Box Delivery is available, customers are requested to inspect the order in the presence of the delivery partner before accepting the delivery.

Customers should check, where permitted as part of the Open Box Delivery process:

  • The correct product has been delivered
  • The product colour and variant are correct
  • The selected size is correct
  • The product has no visible damage or manufacturing defect
  • The package contains the expected item(s)

Customers are requested to complete this inspection carefully before accepting the order.

2. REJECTION BEFORE ACCEPTANCE

If, during the Open Box Delivery inspection, the customer finds that:

  • The wrong product or variant has been delivered
  • The selected size is incorrect
  • The product is visibly damaged
  • The product has a visible manufacturing defect
  • An expected item is missing

the customer should not accept the order and should immediately inform the delivery partner, where applicable.

Customers may also contact ARRAYED with their order details so that we can review and assist with the issue.

3. NO RETURN, EXCHANGE OR REFUND AFTER ACCEPTANCE

Once a customer has inspected and accepted an eligible order during Open Box Delivery, the order will be considered final.

After acceptance, ARRAYED does not offer returns, size exchanges, or refunds for reasons including:

  • Incorrect size or fit
  • Change of mind
  • Personal preference
  • Product colour or appearance differences that were reasonably visible during inspection
  • Visible damage or defects that could reasonably have been identified during the Open Box Delivery inspection

This policy applies subject to applicable laws and statutory consumer rights.

4. SIZE SELECTION

Customers are strongly advised to check the available size chart and select the appropriate size before placing an order.

Where the delivery partner's Open Box Delivery process allows size verification before acceptance, customers should verify the size before accepting the order.

Once the order has been accepted, size-related returns or exchanges will not be available, subject to applicable law.

SIZE VERIFICATION

Customers may verify the size label/tag of the product during the Open Box Delivery inspection to confirm that the size delivered matches the size selected at the time of placing the order.

Trying on or wearing the product during Open Box Delivery is not permitted.

If the size mentioned on the product label/tag does not match the size selected in the order, the customer should immediately inform the delivery partner and should not accept the order, where applicable.

Once the customer has verified the product and accepted the delivery, no return, size exchange, or refund will be available due to size or fit concerns, subject to applicable laws.

5. PRODUCTS USED AFTER DELIVERY

Products that have been accepted and subsequently worn, washed, altered, damaged, or otherwise used by the customer will not be eligible for return, exchange, or refund, except where required under applicable law.

6. PAYMENT & REFUNDS

ARRAYED currently accepts prepaid orders only.

Once an order has been successfully inspected and accepted during an eligible Open Box Delivery, no refund will be issued solely because the customer later changes their mind, does not like the product, or finds the selected size or fit unsuitable.

Any refund that is legally required or approved in accordance with applicable law will be processed using the original payment method or another appropriate method, as determined by ARRAYED.

7. OPEN BOX DELIVERY AVAILABILITY

Open Box Delivery is available only for eligible orders, serviceable locations, and courier partners that support this service.

Open Box Delivery may not be available for every order or every location.

Where Open Box Delivery is not available, customers should follow the inspection and issue-reporting instructions communicated by ARRAYED for the relevant order.


8. CONTACT US

For any questions regarding returns, exchanges, refunds, or your order, please contact us:

Brand: ARRAYED
Website: arrayed.in
Email: [arrayed.in@gmail.com]